"Give up grudges as you would a gangrenous arm!" Maltz

Leaders need to learn how to deal with emotional injuries, not just have a ‘thick skin’. Ignoring injuries causes great damage. Just as an internal bodily infection can kill you if left untreated, internal emotional damage can kill your ability to lead and impact others.

These ideas have helped me the most:

• People are doing the best they can with what they know and have
• They cannot export what they don’t know (choice is a function of awareness)
• They are unaware of the effects their words and deeds have on others, especially me

John Maxwell, my friend, mentor, and business partner often teaches that the whole world, with one tiny exception, is made up of other people, so don’t put so much emphasis on that one tiny exception- you! Your people don’t necessarily know how to serve others. Be their model.

Grudges injure you and your ability to influence (i.e. lead).

If I had more time, I’ve shared...